On March 6, 2026, in Hanoi, the Center for E-commerce and Digital Technology Development, under the Department of E-commerce and Digital Economy (Ministry of Industry and Trade), in collaboration with Market Management Team No. 5 (Hanoi City Market Management Department), organized a training course on the topic "Application of Artificial Intelligence (AI) in Public Service Activities" for the team's officials and civil servants.
The program is being organized against the backdrop of rapidly developing e-commerce, which has led to increasingly sophisticated methods of online violations. Enhancing the technological application capabilities of market management forces is considered a necessary solution to support more effective monitoring, detection, and handling of violations.
AI – A supporting tool in the digital age
At the training session, Mr. Nguyen Huu Tuan – Director of eComDX Center – shared an overview of artificial intelligence and trends in AI application in state management, especially in the field of e-commerce.
According to Mr. Tuan, AI can become an effective tool to support market management forces in analyzing data, detecting signs of violations, and improving work efficiency. Mastering AI tools will help officials better adapt to the rapid changes in the digital business environment.
Mr. Nguyen Huu Tuan, Director of the Center for E-commerce and Digital Technology Development (eComDX), Department of E-commerce and Digital Economy, shared insights on the application of AI in public service activities.
The training content focuses on three main application groups of AI. First is its application in market management, where AI can support scanning and analyzing data in the online environment, helping to detect early signs of counterfeit goods, pirated products, or intellectual property infringement on e-commerce platforms.
Secondly, AI is applied in administrative work, using it to quickly look up legal documents, assist in drafting reports, official emails, and create presentations for professional work.
In addition, trainees are also guided in writing "prompts"—commands that help AI understand requests correctly—and become familiar with some AI tools that support the creation of text content, images, and information presentations.
Officers from Market Management Team No. 5 (Hanoi City Market Management Department) practice applying AI tools to their professional work at a training course.
Practice real-world work scenarios.
The program was designed to combine theory and practice, allowing officers to directly experience the use of AI in specific work situations. During the training session, market management officers from Team 5 were able to practice using AI to support data analysis, information synthesis, and report content creation. The trainees quickly grasped the technology's usage methods and began applying AI to their daily work.
The trainees shared that applying AI can significantly reduce work processing time while improving accuracy in data analysis and synthesis.
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In the coming period, the eComDX Center will continue to coordinate with relevant agencies and units to implement training programs aimed at enhancing the digital technology application capacity of officials and civil servants, contributing to building a modern, transparent, and efficient administration in the digital age.
Below are some illustrative images created using AI technology during the practical session of the training course:
This AI-generated image illustrates the application of data and smart technology to assist market management forces in detecting and handling violations in the digital environment.
This AI-generated artwork illustrates the future application of digital technology in the inspection and monitoring activities of market management forces.
The illustrative images, created during the practical session of the training course, demonstrate the potential applications of AI in market management and monitoring.
